How can I request a feature or give feedback?
Email us at info@arcol.io or use the in-app chat, found in the bottom right when you’re in Arcol.
What are the technical requirements for running Arcol?
Arcol should run on basically anything, it may just be less performant on older computers. We currently only support chromium-based browsers, so Arcol cannot be accessed on Safari or IE.
What file formats can I import?
We currently support the following formats for import
- Images → jpg, jpeg, png
- 3D Models → fbx, glb, gltf, ifc, obj, stl, 3dm
- DWG/DXF → dwg, dxf
What file formats can I export?
We currently support the following formats for export
- Images → jpg
- 3D Model → glb, stl, revit via add-in
- Data → csv
What is Arcol’s pricing model?
We have a per seat per user cost, but we also offer flat fees for entire firm usage. We’re pretty flexible on finding the right cost for you - reach out to us at info@arcol.io for more details.
I’m trying to log in but didn’t get the access code, help!
There’s a few things we’d recommend here. First, wait a few minutes…sometimes the access code email isn’t instant. Next check your junk mail. Finally, try going to app.arcol.io in a new tab and re-enter your email. If none of those things work, reach out to us at info@arcol.io and we’ll answer right away.